Frequently asked questions
If something isn’t covered here, it’s a gap in this page, not a secret.
How much does Small actually cost?
Nothing to create or send an invoice. When a customer pays one, we take 1% of the total. If an invoice never gets paid, we never take anything from it. See pricing for a worked example.
How do I get paid?
Your customer opens a link to the invoice — no account needed — and pays by card through Stripe Checkout. The money goes to your own Stripe account, minus our 1%.
Who holds the money — Small or Stripe?
Stripe. Your business connects its own Stripe account, and payments are charged directly to it. Small never holds customer funds — we take our fee out of each charge as it happens.
Is card processing included in the 1%?
No. Card processing is billed separately by Stripe, at their standard rates, the same as it would be for any other online payment. We don't mark it up and we don't see any of it.
Who's responsible if a customer disputes a charge?
You are. Because payments go to your own Stripe account, you're the merchant of record and you handle disputes in your own Stripe dashboard, the same as with any other Stripe-connected business.
Can I take recurring or subscription payments?
Not yet. Small currently handles one-off invoices paid by card. Recurring billing isn't supported in this version.
What currencies can I invoice in?
Whichever your customer expects — currency is set per invoice, not fixed for your account.
Do you store card numbers?
No. Card details are entered on Stripe's own Checkout page and never pass through Small's servers.
Is there a free trial, or a card required to sign up?
There's no trial because there's nothing to trial — sending invoices is free for as long as you use Small. No card is required to create an account.